Positive change & improvements coming 22nd May 2022.

What happens and when?

As we move towards our go live date we will be carrying out the following tasks:

• Today to 20 May. Testing and quality assurance to ensure the new apps and services are ready for go live
• Week commencing 9 May. Communications to patients to explain the changes and get them ready
• Saturday 21 May, overnight we will migrate data to the new platform then test everything
• Sunday 22 May, communications to patients and providers to confirm new product is live
• Monday 23 May, business as usual.

The V2MD provider app will be disbanded

We will be disbanding the V2MD Provider app from Sunday 22 May. As a provider you will not be able to see patients or access the service from the Android and iOS  apps. There will not be a replacement apps. Instead you will be able to access the service and see patients using your web browser on a smartphone, tablet or computer, the good news is the experience will be even better than before.

Patients have a new app with a new name

We will be disbanding the V2MD apps for Android and iOS that patients use to connect with providers to carry out a visit. There will be new apps for Android and iOS platforms. Patients will be asked to download the new app called “My MediHealth” from their platform of choice. Patients will also be able to access all the new platform using a browser on their smartphone, tablet or computer giving patients and improved experience and more device coverage and compatibility than before.

Data migration

We will be migrating all data to the new application with the exception of historical visit records. If you want a copy of your historic visit records you can contact our support team. The historic visit data will be available should you need a copy in the future. We will provide this after we release the new product.

No fees if you were on $4 per visit

If you are being charged $4 per visit on the existing product you will benefit from free visits with your patients until we deliver the new payment features in the summer of 2022. Anyone on a different billing model will continue to be billed as they are today.

What is changing on the product?

We took a long hard look at how you and your patients have been using our services and we are changing a lot. We have focused a lot on the user experience and making sure it is better than ever and consistent across multiple devices. You can see more about all the features that will be available to patients, providers and organizations on our feature matrix page.