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Illustration of having the rug pulled from under you.

First they help you. Then they own you. 

How modern practice platforms are extracting value from independent clinicians. You went into private practice to do one thing: help people. But the tools you thought were built to support that purpose do not share your commitment. They undermine it — built by people whose financial interests are served by extracting from your work, not […]

Improved Insurance Process

It’s time to transform insurance claim processing, part 2

In part 1 of our series on transforming insurance claims submissions, I explored how complexity, technology, and the middleman mentality conspired to make claims processing dysfunctional—on a good day. For part two, I’ll dive deeper into the resource hog that insurance claims processing has been for far too long. Built to fail Countless staff hours […]

Whether it’s EDI or DEI, let’s talk rebrand.

There was no shortage of timely presentations and topics of discussion at AMA2025 in Denver. But it was a featured presentation by Anne Stegenga, PsyD, and Jacinta Dickens, PhD, on The Impact of Anti-Equity, Diversity, and Inclusion (EDI) Legislation that sparked a lively conversation at dinner with colleagues. As the subject of EDI reaches deep […]

MediSprout and PPA logo's

Strategic PPA alliance takes mission and vision beyond the product

At MediSprout, living our mission and vision statements began well before our first product blueprint.  It started with a core value that we still hold in high regard: We learn by listening. Since the very idea came about to evolve our telehealth platform into a full-blow EHR and practice management solution, we’ve been listening. By […]

Experience Design Ideas

What we can learn from brand marketers in designing a better patient experience

Brand marketers have never been more empowered. Digital tools have revolutionized the way they target and engage with customers. Personalized messages at proliferating customer touchpoints are powering more relevant brand experiences and driving engagement. Technology made this happen. Marketing managers tapping away at the tools of the digital marketing age are feeling emboldened. More importantly, […]

support illustration

The most important words in healthcare: “How can I help you?”

As a provider or therapist, you certainly don’t need a lecture on the value of being supportive. You do what you need to do for your patients and staff. Full stop. Your entire work ethic is built around the idea of being there for the people who count on you for your insight, expertise, and […]