Our best in class patient access & virtual visit product for everyone
Our product is focused on the visit as that is how you provide care. We are making things easier for patients, providers and organizations by focusing on the activities that are most relevant to them; pre, during, post the visit and asynchronously.
A new telehealth solution with fresh thinking for healthcare.
When developing products people often refer to “our users” or “the customers” and the focus of the product is often on a single persona. We are thinking differently. We are thinking of the visit workflow, we are considering the healthcare sector as a whole. We have virtualized the visit and we are enhancing the entire visit workflow and simultaneously we will make data transfer seamless for everyone.
Cross device compatibility & mobile first
Consistently providing the same great experience across different device types for patients is a goal of ours. Healthcare organisations and providers shouldn’t have to worry about what device their patients own so we’ve taken care of that by ensuring compatibility with Windows and Mac operating systems running the most popular modern browsers as well as dedicated iOS and Android apps for smart phones. Providers and organization get great coverage across Windows and Mac operating systems and modern browsers.
Useful notifications that aren’t annoying
We are all bombarded with a lot of notifications from multiple channels, it can be annoying and overwhelming. We wanted to make sure the most important information is delivered via the right channel at the right time to the right person. In addition our notifications are decorated with things like the organizations name, phone number, provider name, visit start times even your patients preferred pronoun. This provides clear and effective communication from the organization to the patient. Tap or click a link and it will take you where you need to go, eliminating guess work and saving everyone time. Oh and for providers we’ve pretty much eliminated them altogether!
It’s easy for patients to request a visit
Meeting patients’ expectations by letting them quickly and easily request a visit from their chosen provider via their smart phones or desktop computer. Visit requests instantly appear in appear in an easy to manage list.
Simple to schedule & manage visits
Schedulers can create and manage all the organizations appointments more efficiently than ever. Don’t want to duplicate this task, talk to us about connecting your EHR.
Carry out a visit
The visit is how providers deliver care to patients and our product offers best in class virtual visits using high quality video. Meeting virtually saw mass adoption in 2020 and giving easy access to care for patients and saving time for everyone. It’s easy for everyone to connect and they all receive real time updates if there are connectivity issues.
Manage my settings & everything else
People have ownership of their own settings and can set additional two factor authentication adding more security to their account. Organizations can manage their own information that we decorate all the patient notifications with. Personnel and patients records can also be added and managed through our intuitive interfaces.
Bi-lingual support you can call
Our support team speaks English and Spanish, they are empathetic and understanding because we know when people have a visit with their doctor they might be having a challenging time and they need support.
Everyone can contact us my phone, email or live text chat. Our response times are generally in the seconds not minutes. We take responsibility when we should and try hard to meet peoples regardless of the request.
Did we mention there is no extra cost for this industry leading support?
Reporting to help improve performance
What do you want to know about visit performance in your practice? How many no shows happened this week, do we know why? Which providers are the most punctual, how long do patients spend in the waiting room? If there is a report you want the chances are we can create it for you. Talk to our success team.
Audit trails to provide accountability
We never want to have to point the finger and say you did that but sometimes it is necessary, but if mistakes happen we want to ensure they can be learnt from and your orgainization continues to improve. If something has gone wrong we can trace who did what and when. Ensuring the people in your organization are accountable for what they do. The ramifications of not knowing what happened are far greater when an issue such as medical errors occur, let’s improve and learn from mistakes.
We believe we have a great product that can support your organization, providers and patients. You can try it for free and our success team is ready to collaborate with you to help achieve your goals.