Providers

Is MediSprout HIPAA Compliant?
Yes. All the communication between the user's client machines and the MediSprout cloud is secured through an encrypted tunnel. The video is never stored and can only be viewed by persons on the call.
When would I use MediSprout?
  • Follow up visits (medication follow up, imaging follow up...)
  • Chronic conditions,
  • New complaint that may be addressed without patient coming to the office (beauty is - you can always have them come in if you want!),
  • ED evaluations,
  • Hospital follow up,
  • Urgent Care - address the problem before patient comes in (if not able to, they can still come in!)
  • Conferencing family members/other Providers into a visit
How many telehealth visits can I perform every month?
Unlimited. Communicate with as many patients, providers, hospitals, etc... as you wish.
How does it generate revenue?
  • Reimbursement through insurance (depending on state and insurance company) - more prevalent every year
  • Self pay models
  • Health Care Spending Accounts
Will patients like it?
  • Patients love it (success of remote care companies like American Well, Teladoc)
  • Eliminates taking time off from work, going to office, waiting, seeing doctor...
Can your application be rebranded for my healthcare organization?
Yes. Our entire application can be rebranded. To all users it will appear to be your system. Here is an example custom.medisprout.com. Please contact us to learn about our minimum requirements.

Patients

Is MediSprout easy to use?
Yes. All you need is a webcam and microphone, which most computers have.
Can a family member or loved one join the room as well?
Yes. Simply share the visit email with family members and loved ones. Up to 25 participants may be on the call.

Technology

System Requirements?
The following configurations have been verified by MediSprout to perform properly with the MediSprout Service:
  • Windows : Core2duo 1.8 Ghz, 2 Go RAM min recommended for HD video
    • XP SP3
    • Vista
    • Seven
    • Eight
  • MAC OS: Core2duo 2 Ghz, 2 Go RAM min recommended for HD video
    • Mac OSX 10.6 min
How Secure is the Video Communication?
All the communication between the user's client machines and the MediSprout cloud is secured through an encrypted tunnel. Furthermore, the client software that gets installed by the user to enable video communication is digitally signed to prevent tempering and code injection.
Browser Compatibility?
  • Internet Explorer 8 or later
  • Safari 5 or later
  • Chrome
  • Firefox
Do users need administrator rights to install the MediSprout video driver?
No, administrator privileges are not required by the user to install the MediSprout video driver.
I have no Webcam on my computer, could I still send or receive calls?
Yes, the MediSprout video driver only requires the presence of a microphone connected to your computer. Without it, the driver will not start. If a microphone is disconnected while on a call, the call will end abruptly.
Do you use Vidyo as your video conferencing provider?
Yes, Vidyo is the best! They are the most secure video conferencing technology on the market. There video quality is amazing (HD) but also degrades smoothly in low badwidth environments, the call still goes through. We are a preferred Vidyo partner.
Can I use MediSprout with my existing Vidyo infrastructure?
Yes! We can host a version of MediSprout rebranded to match your organization that uses you Vidyo infrastructure. You can also host MediSprout on-premise using your own Vidyo infrastructure.
Can I host MediSprout on-premis? My server and my network?
Yes! You can host MediSprout on-premise using your own Vidyo infrastructure. Rebranding is also available. You only need MySql and a durable file store. We can help with the setup.
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